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Job Responsibility
• Provide remote level three technical support to field engineers and customer end users
• Understand the Customer network & troubleshoot incidents and hardware related issues
• Manage expectations, exhibit excellent communication skills and secure client confidence
• Provide training to junior or fellow colleagues
• Prioritise tickets based on the severity of the situation
• Engage with vendor partners to ensure that customer issues are resolved expediently
• Monitor an assigned queue for incoming support requests raised by customers
• Update internal ticketing system: add action plans, update incidents with all customer communications and ensure accurate time logging
• Contribute to the collective knowledge of the Advanced Engineering team
Dead Line Expired
Jobs Information
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Company Name
Addeen Engineering Sdn Bhd -
Job Category
Office Management -
Job Position
IT Network Engineer -
Job Type
full time -
Salary
Negotiable -
Job Location
Shah Alam -
Deadline
31 Jan 2025